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This document describes how to set up integration within Linnworks. Here can find information about what functions Linnworks can perform while working with and how to configure this channel.

Setting up the integration

The integration allows the system to:

  • Automatically download new orders from
  • Mark orders as despatched on
  • Send out conformation emails to customers
  • Automatically adjust inventory

To setup the integration go to: Settings -> Channel integration. From this screen you can add, delete and modify selling channels that you wish Linnworks works to integrate with.


Click the Add new channel button on the right of the screen to bring up the new channel selection screen. Click the “Integrate” button next to the Channel.


You will then be presented with the Account integration screen

  • Account name – This is the name of your channel on or your reference to the channel
  • FTP URL – This is the URL to your FTP account with it is filled with the default url so unless instructed to us a different one you should use the same one.
  • Username – This is the ftp username provided by
  • Password - This is the ftp password provided by

Click the Test button to test the integration, an error message will appear if anything is wrong with the details that have been entered. If OK you will be prompted with an all ok prompt.

Click save to add this channel to the list of your channels.

Configuring Integration

Enabled – This enables the channel for order synchronisation

Inventory Sync – This enables the channel for inventory synchronisation.

Mark as Despatched – When you process an order this enables sending of despatch notifications back to

Inventory Update from Location – This enables you to sync stock from only one location; this may be required if stock is only available in one location or if orders are fulfilled from a different warehouse.

Shipping Mapping

Shipping mapping allows you to map the shipping id’s from to the relevant methods in Linnworks.

Select from the drop down in the Linnworks service column the relevant Linnworks service and then save. All new orders downloaded will be assigned to the selected Linnworks service.