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Amazon Sync Error: GetOrders client syncworker: Operation Failed: Unable to connect to remote server


This error is returned when your Amazon account integration does not have the secret keys added. To add these go to:


Channel Integration

Amazon Config,

Add Secret Keys



Click OK, this will then take you to Amazon seller central:

Log into your Amazon Seller Central account

Select the option for 'I want to access my own MWS account'


You will then be provided with the following information:

Merchant ID

Marketplace ID

Access Key

Secret Key


Copy these and paste them into your Amazon account integration in Linnworks, once this is done click 'Apply Changes' to save those keys.