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DPD and Interlink - Ship@Ease Integration

Note: Direct Integration is now available for DPD and Interlink and should be used instead of working with Ship@Ease through Custom Bespoke Courier this is due to more services being available with the Direct Integrations

Linnworks can integrate with the 'Ship@Ease' software used by Interlink and DPD using the Custom/Bespoke Courier integration method. When using this method, you should use a PC which also has 'Ship@Ease' running on it to produce the shipping labels. This article includes instructions for integrating with the software.

Before beginning this integration, please confirm that your DPD/Interlink engineer has set up the Ship@Ease Software to the agreed Specification.

1.  In Linnworks, open 'Settings', 'Postal Services Methods'.


2.  Confirm that you have setup Postal Services methods for all your DPD/Interlink Services.


3.  Open 'Settings', 'Shipping Management'.

4.  In the row labelled 'Custom/Bespoke Courier', click on the 'Configure' icon, shaped like a spanner.

5.  In the 'Custom/Bespoke Courier' window, click on 'Add New'.


6.  Enter the Config Name as 'DPD'. Click on the 'Edit' icon.


7.  In the 'Shipping Velocity module' window, leave 'Flat File' Selected, and change the Batch Size setting to '1'.

8.  Click on the 'Add' button in the section at the top of the window. Pick one of your DPD/Interlink services. Repeat this for all of your DPD/Interlink services setup in 'Postal Methods'.

9.  Click on the 'Options' icon for the first entry in the Service Name list, which shows a spanner.


10. Click in the top row, on the left hand cell. Enter the  text 'Job Type' under 'Option'. Set the value as shown below for the service you currently have selected:
Exchange 2
Interlink 3
International 5

11. Click the left hand cell. Enter the  text 'Service' in the new row under 'Option'. Set the value as show below for the service you currently have selected:

DPD Product Service Service Code
DPD Parcel Two Day 11
DPD Parcel Next Day 12
DPD Parcel Before 12 13
DPD Parcel Before 10 14
DPD Parcel Saturday 16
DPD Parcel Sat by 12 17
DPD Parcel Sat by 10 18
DPD Home Home EVE 21
DPD Home Home AM 23
DPD Home Home PM 25
DPD ExpressPak Next Day 32
DPD ExpressPak Before 12 33
DPD ExpressPak Before 10 34
DPD ExpressPak Saturday 36
DPD ExpressPak Sat by 12 37
DPD ExpressPak Sat by 10 38

Interlink Product Service Service Code
Parcel Two Day 209
Parcel Home Call - Next Day 211
Parcel Next Day 212
Parcel by 12 213
Parcel by 9:30 214
Parcel Sat 12 216
Parcel Sat 9:30 218

DPD Product Service Service Code
DPD Classic Road 19
DPD Express Parcel by Air 10
DPD Express Document by Air 30
DPD Express Europe by Air 70

If you are not sure which service code to use, you can talk to your DPD contact for confirmation.

12. Repeat this for all the selected Shipping Services.

13. In the 'Export File' section, Click on 'Options'.


14. In the 'Options' window, enter the following text in the window labelled 'File Path': c:\laser\import\Lw.csv

15. Leave the 'Delimeter' set to 'comma'.

16. Leave all the other options ticked. Select 'OK' to close the window.

17. Click on the button labelled 'Add Column'.

18. Click on the row under 'Column Name' to enter text. Type 'Job Ref'.

19. Click on the row under 'Output Column', and select from the drop down box the value 'OrderId'.

20. Click on 'Add Column' again.

21. Under 'Column Name' for this new row, enter 'No of Labels'.

22. Under 'Output Column', select 'Default' from the drop down, and as the value, enter the number '1'.

23. Click on 'Add Column' again.

24. For 'Column Name', enter 'Service'.

25. For 'Output Column', select the 'Service' field.

26. Repeat this for the following rows, using the 'Add Column' button and entering the 'Column Name' and 'Output Column' as in the table:

Index Column Name Output Column

4 Name Fullname
5 Address1 Address1
6 Address2 Address2
7 Town Town
8 County Region
9 Postcode PostalCode
10 Instructions DeliveryInstructions
11 Job Type Job Type
12 Tel No PhoneNumber
13 Description SKUList
14 Country CountryCode
15 SMS PhoneNumber
16 Email EmailAddress

27. In the 'Import File' Section, Click on 'Option'.


28. In the 'Options' window, enter the following text in the window labelled 'File Path': c:\laser\out\dpd.csv'

29. Leave 'Delimeter' set to 'comma'.

30. Disable 'Column Header', enable 'UTF 8' and 'Text Separator "', leave the other options disabled. Timeout should be at 60 seconds.

31. Click on the 'Load Sample' button, and then point it to the sample import file, which can be provided your engineer.

32. The file output by the Ship@Ease software is essentially the file you sent to the software, with an additional column added to the end for Tracking Number. So set the File Column for 'Order Id' to 'Job Ref', and set the File Column for 'Tracking Number' to the final field of the file.

33. Select 'OK' to close the window. Select 'Save' to close the Shipping Velocity window. Select 'Save' to close the Configuration window.