Knowledge Base: Email template condition - evaluate postal service name, shipping method

Problem

Create an email notification template that will be used only if an order has been sent out with a specific shipping method/postal service.

Solution

Open Settings > Email Notification templates
edit Dispatch Notification templates
next to Conditions click Add New
set the condition to

ShippingMethod='Shipping Service Name'
Enter subject and email template
Switch back to Default condition
Click Preview Order and enter the Order Id which you would like to preview (select an order which is assigned to the shipping service you are evaluating)

Note: When previewing an email template for a specific condition, the selected email template will be shown irrespective of the condition evaluation. If you want to check the evaluation switch to Default condition and enter the order id you want to preview.

Also remember that the condition expression is a simplified parser, meaning you cannot use standard linnworks expressions in it, you are very much limited to the name of a field and operands like < > =

This however gives you access to wildcard evaluation, for example

ShippingMethod LIKE 'Royal Mail%Recorded%'