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TERMS AND CONDITIONS

Linn Systems encourages everyone to become familiar with these terms and conditions before ordering any of the products or services we provide.

By visiting these web-sites, or by ordering any products or services you agree to be bound by the Terms and Conditions outlined below. Linn Systems Ltd reserves the right to change theses terms at any time. Potential and Existing Customers are encouraged to check back our Terms and Conditions from time to time to be well-informed of any changes.

INFORMATION ABOUT LINN SYSTEMS

Linn Systems Ltd is registered in England and Wales under Company Number 6784391, VAT Registration: GB 103856917. Suite 3, First Floor, City Gates House, 2-4 Southgate, Chichester, PO19 8DJ, United Kingdom

1.  SECURITY

1.1  Linn Systems treat the Security of customer’s personal Information very seriously, ensuring that your privacy is protected at all times.

1.2  Linn Systems does not store any credit card information anywhere on our system. Credit Cards are processed directly via PayPal and any recurring payment profiles are stored and managed by PayPal.

1.3  Linn Systems will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. This is in accordance with the Data Protection Act (1998). We may use personal information to send customers promotional information about third parties which we think you may find interesting if a customer tell us that they are happy for this to happen.

2.  EVALUATION AND SUBSCRIPTIONS

2.1  Linn Systems provides evaluation periods for potential customers on certain products.

2.2  Evaluation Products are completely free of charge and free of any obligation to purchase/subscribe. They are available for evaluation purposes only. Once the evaluation period is ended, a potential client will need to subscribe to continue to use the product or service. Evaluation products consist of Linnworks Express, which has no limited term, but has limitations imposed on it's functionality, and the Linnworks Anywhere Free Trial. For purposes of the Free Trial, Linnworks Express does not constitute a subscription.

2.3  Payments for subscriptions are only applied once a customer has registered and subscribed for one of the software products or services provided by Linn Systems. Payments will then be generated on a recurring subscription basis, based on the day a customer had originally subscribed and the chosen period. Invoices will be generated automatically for every payment, and are stored in Account Management System, allowing customers to be fully aware of payments made.

2.4 Any selected 30 day package can be downgraded after 90 days of subscription. Any selected package can be upgraded to any higher tier at any time. Packages selected with 6 or 12 month periods cannot be downgraded until the end of that period. Upon changing a subscription package, a new billing date will be set for the new subscription package. The remaining balance of your existing subscription will be deducted from the initial payment of the new subscription. The billing date will then be every month from the new Billing Date.

3.  SUBSCRIPTION DOWNGRADES, UPGRADES, REFUNDS AND CANCELLATIONS

3.1  A customer is entitled to a refund within 14 days of their initial Subscription Date. Once a refund is issued, Linn Systems will delete the customer’s details/databases and will deactivate the software. Linn Systems will not provide any refunds after the initial 14 day period. Remote training sessions are considered services rendered and are not refundable.

3.2  Customers are entitled to cancel a subscription at any time. To cancel a subscription, a customer will need to log into the Account Management System and go through the Cancellation Procedure. An account will remain active until next billing date is due and will be deactivated thereafter.

3.2.1 If a customer cancels partway through a 6 or 12 month paid subscription, the account will be cancelled and data deleted at the end of this period. Data can be deleted earlier if requested and confirmed in writing. No refunds will be issued outside of the 14-day initial Subscription period as in 3.1.

3.2.2 A customer can upgrade their subscription at any time through the Billing and Subscriptions functionality. A subscription cannot be downgraded through the same method until a customer has been at that subscription level for at least 3 months (3 monthly invoices).

3.2.3 A 6 or 12 month subscription can only be downgraded at the end of the paid period.

3.3  Licences and Subscriptions are not for Resale, unless specified by a separate agreement.

4.  ACCEPTABLE USE POLICY

4.1  Linn Systems reserves the right to suspend or cancel a customer’s access to any or all of our services, where Linn Systems concludes that an account has been used inappropriately.

4.2  Linn Systems will suspend or cancel access to an account which:

  • contains invalid or fraudulent details;
  • initiates a payment card charge back;
  • attempts to resell or sublease any software or services without prior written permission;
  • attempts to deny access to other users;
  • uses excessive server resources;
  • uses obscene, offensive or inflammatory language when contacting the company or dealing with the company on any public forum;
  • infringes copyrights or trade marks;
  • promotes or assists any illegal activity.

5.  CHANGES TO SUBSCRIPTION COST

5.1  Subscription costs are subject to change and are annually reviewed. Linn Systems may increase or decrease subscription due to VAT changes, or as a result of changes in our business strategy, market changes, rising demand for our products and services. In case VAT is increased or decreased, Linn Systems will act accordingly to adjust that VAT difference for our prices and services.

5.2  If Linn Systems decide to revise prices for products and services, subscribed customers will not be affected for the period of 12 month from their original subscription date. After 12 month time, revised prices will take effect. The maximum percentage for prices to be revised is a  total 15% increase within a 12 month period.

6.  ADDITIONAL COSTS FOR BESPOKE MODULES/AD-HOC EXPORTS/REMOTE SUPPORT AND TRAINING

6.1 When a customer requires any modules to be developed or any other activity which involves our developers' time and any costs incurred, Linn Systems will raise an invoice which has to be settled prior to work commencing. Unsettled invoices will be invalidated after 20 days from the date of issue.  Linn Systems will not issue refunds for services rendered.

6.2  Standard, Extended and Priority Support levels do not include any bespoke work, ad-hoc exports, additional remote sessions or any setup, other than those outlined in a subscription package or agreed with Linn Systems prior to subscribing.

6.3  Any bespoke work and modifications (examples are: scripts, exports, reports, templates, etc.) are supported on a bespoke basis and may incur further maintenance costs where work exceeds the original specification.

FURTHER HELP AND INFORMATION

If you have any questions in regards to these Terms and Conditions, or want to inquire about your personal information, or company information in general, please choose the method that suits you best:

 Suite 3 First Floor, City Gates House, 2-4 Southgate, Chichester, PO19 8DJ, UK

WRITE TO US
Suite 3 First Floor, City Gates House
2-4 Southgate
Chichester
PO19 8DJ
United Kingdom

E-MAIL US: info@linnsystems.com
TELEPHONE:  +44 20 3651 7045