You can enter and review order notes from the order book directly. Order notes can also be imported from channels. For example if a buyer writes a payment note when checking out with PayPal, the system will display a note sign against that order. Orders can have multiple notes and information about the date/time the note was applied plus the user who applied it is also stored.

When an order has a note or notes applied to it a flag will display (Fig 1.1).

To view an order note either;

• Double Click on the order
• Right Click on the order > View > View Order (Fig 2.1)
• Select the Order Notes tab (Fig 2.2)
• From this screen you will see the date and time the note was added, the user who added the note and the note it's self. If a note was added from a channel, the user will display as "No User". 
  
• Notes marked as Internal will not be included on Invoices

To edit order notes;

• Right Click on the Order > Actions > Edit Order Note (Fig 3.1)
• The note editing screen will then be displayed. (Fig 3.2)
• From this screen you can add, edit and remove order notes 

• To add an order note click New Note, enter some text then press apply
• To edit an order note click on the note, edit the text and then press apply
• To delete an order note click on the note you wish to delete then press Delete