• Click View/Edit Details (Fig 1.1)
• The company contact details will be displayed (Fig 1.2)
• Make any required changes and click Save Changes
• Forum
  • If a Forum Username has already been defined, it is not possible to change this
  • To create a Forum Account, Goto Get Social and click Create Forum Account

• We require our European customers to provide us with registered VAT number, if possible.

• To do so, 
  • Apply your VAT number in account details section, 
  • Save details 
  • Go through re-subscription process
• The re-subscription is necessary, as it triggers the system to validate provided VAT number and apply it to your account. Once you have re-subscribed, and your VAT number is accepted by the system, any future invoices will be accounted for VAT @0% under the reverse charge.

Access Billing and Subscription page

• Click Billing and Subscriptions (Fig 2.1)
• A screen similar to Fig 2.2 will be displayed

Cancel Linnworks account

• Click Cancel Subscription (Fig 2.3)
• Fill in the required contact details and click Submit (Fig 2.4) 

Upgrade or downgrade current subscription

• Click Change Subscription (Fig 2.5)
• Select the required new Plan (Fig 2.6)
• Click Checkout to proceed with change

Fig 2.5  Fig 2.6 

View invoice

• Click View Invoice for the required invoice (Fig 2.7)
• The option to either download or open a PDF copy of the invoice will be provided

Change the password used to access the Linnworks Account page acc.linnworks.com

• Click Change Password (Fig 3.1)
• Enter the old password
• Enter the new password twice
• Click Change Password (Fig 3.2)

To Upgrade or downgrade current subscription

• Click Change Subscription (Fig 4.1)
• Select the required new Plan (Fig 4.2)
• Click Checkout to proceed with change

Fig 4.1  Fig 4.2 

The options available will depend on the subscribed plan

• Click Linnworks Anywhere control Panel (Fig 5.1)

Fig 5.1  

Connection to Linnworks Anywhere database

• This option is only available to Enterprise level subscribers
• Click Create Login (Fig 5.2) to set up new Database Login credentials
• Click Reset Password to change the password
• Click Delete Access to remove the Database Login credentials

Fig 5.2  

API Tokens

• This option is only available to Standard or above level subscribers
• Select the type of Token required, Complex or Simple
• Click Create (Fig 5.3)
• Use the token to connect to Linnworks using API
• http://www.linnworks.com/Doc/API_Reference

Fig 5.3  

Grant access to Linnworks and LinnLive for additional email

• This option is only available to all levels of Anywhere subscription
• Enter the required additional email address
• Click Add Email
• An automated email will be sent providing details on how to connect to your database
• Login to Linnworks using MultiLogin.exe which can be found in your Linnworks installation folder