Despatch Express is Royal Mail software for streamlining shipping operations. The software can print out postage labels, generate tracking numbers, verify postcode based addresses and bill your Royal Mail account automatically. You will qualify for Royal Mail Despatch Express automatically if you ship 10k GBP per annum using combination of the following services: Special Delivery™ Next Day, Special Delivery™ 9am, Recorded Signed For™ and/or International Priority Services.
Linnworks is integrated with Royal Mail Despatch Express, the integration allows you to print Royal Mail labels from Linnworks by sending relevant information to Despatch Express from the system at a click of a button or automate printing of labels and production of manifest to handle postage automatically. Any tracking numbers produced by Despatch Express will be recorded in Linnworks and can be automatically emailed to your customer.
This document describes how to configure DE (Despatch Express) to work with Linnworks and how to configure Linnworks to work with DE.
The Direct Feed feature is initiated as soon as Despatch Express is loaded. However, it has default settings for the names of the various files and the location of the pickup folder. To view or change these defaults, select ‘Tools’ / ‘Direct Feed’ from the menu. The following screen will be presented:
Viewing this screen suspends polling the pickup folder. The folder can be changed by clicking ‘Browse’ and selecting the appropriate folder. Note that the folder need not necessarily be on the Despatch Express PC.
The filenames can be changed by simply overtyping. Click the Resume Polling button and then close the screen to continue.
The service code is specified as CODE{enhancement}
For example:
SD101{1} - Special Delivery Next Day 500 GBP (enhanced Consequential Loss £1000)
TP201 - Royal Mail Tracked
Example 2nd Class Letter
Postal Service Name :~ Royal Mail Second Class Letter
Code :~ STL01<L>
Please refer to the tables at the end of this article for codes and enchancment options. If you are not sure what combination to use contact Royal Mail account manager.
Alternativly you can send a label to Despatch Express when you processing order (fulfilling it) one-by-one. You can also conifgure the system to send label to Despatch Express automatiocally when you enter Order Process Screen.
To print a label from Order Process screen one-by-one
To configure the system to print label automatically when you enter Process Order screen
The following table lists the valid services that are supported by Despatch Express. It is ossible that other services may be added in future. Only those services that are set up gainst your Royal Mail account will appear on Despatch Express.
** These services require the addition of a service enhancement if a barcode is requiredon the label. If no Service Enhancement is added, then a plain address label will be produced. The Service Enhancement codes are shown in Appendix B.
Service Enhancements are sometimes referred to as "Fees"
Service |
Enhancement |
Applies to code(s) |
1 | Consequential Loss £1000 |
SD101, SD201, SD301, SD401, SD501, SD601 |
2 | Consequential Loss £2500 |
SD101, SD201, SD301, SD401, SD501, SD601 |
3 | Consequential Loss £5000 |
SD101, SD201, SD301, SD401, SD501, SD601 |
4 | Consequential Loss £7500 |
SD101, SD201, SD301, SD401, SD501, SD601 |
5 | Consequential Loss £10000 |
SD101, SD201, SD301, SD401, SD501, SD601 |
11 | Recorded |
TL01, CRL01, CRL02, FS101, FS201, PK101,PK201, PK301, PK401, PPF01, PPF02 |
21 | International Airsure |
OLA01, OF101, OZ101 |
22 | International Airsure with additional compensation |
OLA01, OF101, OZ101 |
31 | International Signed For |
OLA01, OLS01, OF101, OF301, OZ101, OZ301 |
32 | International Signed For with additional compensation |
OLA01, OLS01, OF101, OF301, OZ101, OZ301 |
Enhancement codes are added with {} after the main code. For examples, CRL01{11}